Course curriculum

    1. Communication Matters

    2. Communication has changed... and hasn't

    1. Customer-focused Communication

    2. Communications are...

    1. Select the Appropriate Channel

    2. Select the Appropriate Channel

    3. Choosing your channel

    4. Downloadable tool! Communication Channel Guide

    5. ABCs of Good Email

    6. Which of these are appropriate for email?

    1. When it matters more

    2. Make or Break Moments

    1. Your Communication Critique

    2. What would you do differently?

About this course

  • Free
  • 14 lessons

Discover your potential, starting today

Enroll today

Social proof: reviews

5 star rating

Great course for sales professionals

Jim Crescenzi

great

great

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5 star rating

Good reminder

Michelle Perawiti

This course served as a good reminder that perception is out of my control so it's very important to choose words carefully when communicating.

This course served as a good reminder that perception is out of my control so it's very important to choose words carefully when communicating.

Read Less